Managed IT Services for Manufacturing get started Trusted By Manufacturing IT Services Overview We provide specialized IT services designed to keep your operations running at peak performance, minimize costly downtime, and secure every stage of your production process. Whether you’re a mid-size fabricator, a global OEM, or a multi-site operation, our Managed IT solutions are built to help you scale smarter, deliver faster, and compete more effectively in an industry driven by precision and innovation. Plant-Floor IT Management & Support We ensure your shop floor systems—from production machinery to control panels—stay connected and secure. Our 24/7 monitoring and real-time support reduce downtime and help maintain continuous operations without IT bottlenecks. Industrial Network Infrastructure & Connectivity BrightWorks designs and supports resilient, high-speed networks built for the demands of industrial environments. From wired plant systems to secure wireless access across warehouses, we ensure smooth data flow between machines, systems, and teams. Cybersecurity for Operational Technology (OT) Manufacturing is increasingly targeted by cyber threats. We deliver layered security across your OT and IT systems, including firewalls, access controls, endpoint protection, and regular risk assessments tailored to industrial environments. ERP System Support & Integration Your ERP is the backbone of your manufacturing workflow. We help optimize, maintain, and secure your ERP systems—whether it’s Microsoft Dynamics, SAP, or another platform—to ensure accurate production data, inventory tracking, and resource planning across departments. Contact Us We deliver proactive IT solutions that help your business grow, scale, and stay ahead LinkedInThis field is for validation purposes and should be left unchanged.Name First Last Email(Required) Company Name Why Manufacturing Companies Choose Brightworks Maximize Uptime and Minimize Production Delays Downtime is costly. Even a few minutes offline can ripple through your production schedule, disrupt shipments, and erode customer trust. BrightWorks proactively monitors your systems, rapidly resolves issues, and keeps your equipment running—so you stay on schedule and on budget. Get Started Reduce IT Complexity Across Facilities Multiple plants, remote warehouses, and mobile teams create a web of IT challenges. BrightWorks simplifies this landscape by providing centralized, scalable IT management that brings consistency, visibility, and control to every location—ensuring your teams can collaborate efficiently from factory floor to HQ. Get Started Protect Your Systems Against Modern Threats Manufacturers are a prime target for cyberattacks, ransomware, and intellectual property theft. We take a proactive, zero-trust approach to security—hardening your systems, isolating critical infrastructure, and ensuring compliance with industry standards like NIST and ISO 27001. With BrightWorks, you gain peace of mind knowing your data and production systems are locked down and audit-ready. Get Started From the People We love hearing from our customers! You’re the reason we’re here and the reason we do what we do. “We just recently brought on Brightworks Group as our IT consultant and partner. They are always timely, professional, positive, and willing to do the work to come up with a solution to any of your IT problems.” Mary Ladd “I love working with Brightworks. Their responsiveness, knowledge, and commitment to their customers are an asset for any business, and I wholeheartedly recommend working with them.” Bee Mac. “The BWG team is helpful at a moment’s notice when needed. In this time where technology is one of the most crucial parts of any business, especially with remote working requirements, it’s important to have a support crew that can get you through issues that may arise. BWG has been a trusted partner for many years, and we are glad they are on board.” Adam Owens “After working with Doug Miller and his team at BWG for a number of years, putting out fires and keeping the trains running on time, we asked Doug if there was a better way. At that time, early 2019, Doug was exploring cloud-based solutions for engineering firms that he thought might just solve many of our issues for a price we could afford. As it turns out, it was a timely discussion. Over the course of the rest of 2019, we were introduced to Doug’s business partners at Avatara. Long story short, we made the switch from an on-premises IT solution to a cloud-based solution in early December 2019. This involved moving terabytes of data, all of our software, new laptops for access to virtual workstations in the cloud, and upgrades of our switches, routers, and access points in our half-dozen offices. We made the switch over a weekend and then worked with both BWG and Avatara over the course of the next three months, customizing our new system. That wasn’t easy, but we were changing just about everything related to IT, and everyone pulled in the same direction. And the absolute dumb luck good news was that we were ready when the pandemic hit us all hard in mid-March. And by ready, I mean our employees were able to work from home using their internet connections and perform CADD virtually without missing a beat! My thanks go to Doug, who had the foresight to propose such a solution, his team at BWG, our internal team working alongside BWG, as well as our new partners at Avatara. Well done to all.” Tom Mahon President, Schneider Geomatics. “My experience with IT consulting/support providers has historically been characterized by unpredictable fees, high turnover in the technicians that provide support, and a general lack of understanding of our business and its culture using technology. The Brightworks business model is clearly different from other IT service providers, and they claimed to solve those common issues in their pitch to us. Since I began working with them several years ago, I can confidently say they have executed on that business model and provided a high level of service with a consistent team of individuals who have also spent time getting to know our business and how we use technology. Doug and his team are not only highly experienced and clearly understand the latest technology that supports our business, but are also personable and effective in translating technical jargon into concepts a non-technical business user can understand. I would highly recommend Brightworks to any company looking for a partner they can trust to manage their information technology.” Dan Rodgers “We had lost faith in IT companies as a whole, but finding ourselves in the position to find another one, we received a recommendation to contact Brightworks. Brightworks comes to the table with this new concept that really helped us think about how we use technology in new ways. We enjoy working with Brightworks because they care about our success as a whole, not just the IT piece.” Teresa Simpson RL Turner Corporation. “After having many experiences with various IT firms, we have been lucky to find a partner like Brightworks to enhance our team. They are very quick to respond to any IT need we have – big or small – and do so willingly and enthusiastically at any time of day. But most importantly, they have been a trusted leader when it comes to understanding how technology can best support our growth. They are an absolute pleasure to do business with. Our organization could not operate as efficiently or effectively without the support of everyone at Brightworks, and we are grateful for their partnership! ” Pam Francis Schott Design. “Brightworks consistently delivers a high level of technical expertise and customer service, so we can focus on our core business. Brightworks is committed to efficiently resolving IT incidents, but more importantly, they help us eliminate the root cause.” Ed Balda Teays River Investments, LLC. “I’ve been thoroughly impressed with the comprehensive and thorough service provided by Brightworks Group. From providing high-level strategic guidance to providing day-to-day support to my team, Brightworks excels at proactively crafting and implementing solutions that keep us focused on our business, and not IT issues. My vCIO, account manager, on-site technicians, and help desk experts all take the time to clearly explain the risks and benefits of each decision. I look forward to continuing to grow with Brightworks Group.” Greg Fulk COO, Valeo Lorem Ipsum Downloadable Guide Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt LinkedInThis field is for validation purposes and should be left unchanged.Email(Required) Frequently Asked Questions What Are Managed IT Services for Manufacturing? Managed Information Technology Services is outsourced IT support from third-party providers. Such provider services include support that covers computer and network infrastructure, digital security, and strategic technology planning. Specific to manufacturing, these third-party providers offer IT solutions uniquely tuned to industry requirements. Common manufacturing challenges, such as production uptime, supply chain coordination, and regulatory compliance, are addressed with continual support. Services commonly associated with Managed IT range from continuous monitoring, cybersecurity concerns such as ransomware threats, general helpdesk support, cloud service management, and disaster recovery, including data backup and recovery. Additionally, support for software specific to manufacturing includes Enterprise Resource Planning (ERP) and Manufacturing Execution Systems (MES). These IT solutions act as a backbone for the continuous operation of production lines, compliance with a variety of standards, and real-time data tracking. Managed IT Services bridge the gap between physical and digital manufacturing processes. Such service providers meet contractual obligations with stated Service Level Agreements (SLA), which include metrics for Service Level Objectives (SLO) and Service Level Indicators (SLI). Moreover, such third-party IT Solution Providers may employ monitoring to improve User Experience (UX) with Digital Experience Monitoring (DEM), which can resolve chronic issues or predict and resolve problems before they are recognized. Managed IT Services for Manufacturing: How Can They Benefit Companies? The advantages gained from the usage of Managed IT services for Manufacturing spread across integral facets of the business. Cost efficiencies and unexpected expenses to capital expenditures (CapEx), as well as operational expenditures (OpEx), are effectively reduced with fixed monthly fees and repair costs. Overall, IT budget requirements are often significantly reduced. Meanwhile, managed IT services for manufacturing offer improved access to all the latest technologies. Providers offer access to cutting-edge tools, including AI-driven predictive support and maintenance, as well as Internet of Things (IoT) associated with smart manufacturing. Such a benefit is provided without adding experts to staff or incurring sizable capital investments. Additionally, managed IT services help replace outdated systems with the latest technologies, ensuring operational efficiency and competitiveness. Overall, downtime is minimized as an additional benefit while maintaining productivity. Proactive monitoring often results in preemptive corrections coupled with rapid responses to issues such as server failures. Production continues unabated while avoiding exorbitant downtime costs per hour. The threat of cyberattacks is a constant concern in manufacturing. Enhanced security and compliance offer additional benefits to manufacturers. Even small and medium-sized manufacturers face higher risks with tighter budget constraints. Managed IT services offer improved coverage to firewalls, encryption, and regulatory adherence, suitable for any size manufacturer. Security is assured without in-house cost limits threatening production with unforeseen cybersecurity outages. Managed IT services also play a crucial role in security and risk management by implementing robust security protocols to protect against cyber threats. Furthermore, they ensure business continuity by maintaining stable operations despite potential disruptions. What Are the Advantages of Using Managed IT Services for Manufacturing? Benefits from using third-party support with IT solutions for manufacturing include improved operational efficiency, streamlined supply chain management, improved data analytics (as well as decision-making), and facilitation of the latest industry integrations. Managed IT services providers work for their clients, specific to their needs. Because they are dedicated to IT support for clients, IT needs are unwaveringly met with real benefits. Effective project management within managed IT services assists in technology implementation and business process automation, ensuring efficiency and security. Repetitive tasks like inventory tracking or real-time monitoring produce measurable results critical for a lean manufacturing environment. Supply chain requirements for integration between suppliers, logistics, and production scheduling reduce delays to manufacturing processes. IT solutions for manufacturing also apply relevant tools to gain actionable insights into production data, as optimized forecasting demand or optimized resource allocation. Managed IT services also help reduce downtime by minimizing interruptions to production, enhancing operational efficiency. Manufacturing doesn’t remain static and changes with recent technologies under constant innovation and development. The latest smart manufacturing in the Fourth Industrial Revolution requires the implementation and support of relevant technology. Managed IT solutions can offer additional support and planning for devices that deliver services via the Internet of Things (IoT), even extending to robotics. A dedicated managed IT staff offering constant planning, monitoring, and support creates critical cost reductions without hiring personnel or incurring unnecessary hardware and software support contracts. Additionally, potentially expensive shadow IT implementations are removed with specified hardware and software tracking. Managed IT services offer solutions tailored to the specific needs of manufacturing businesses, addressing challenges such as legacy systems integration, data security, and employee resistance, thereby enhancing operational efficiency. What IT Solutions are Essential for Manufacturing? Outside of the most common IT needs, manufacturers often rely heavily on Enterprise Resource Planning (ERP) and Material Requirements Planning (MRP) software. ERP implementations such as SAP or Oracle NetSuite integrate internal business processes. Managed Service Providers (MSPs) play a crucial role in modernizing these ERP systems, particularly through cloud solutions that improve integration, visibility, and security across business functions. Meanwhile, MRP software manages inventory and production scheduling. Both types of systems are integral for just-in-time manufacturing. Other essential IT solutions include cloud computing and remote access. Cloud platforms such as AWS and Azure enable scalable storage, shared application implementations, remote machinery monitoring, and collaboration between manufacturing facilities. These IT solutions reduce on-site costs for significant savings. Managed IT solutions reduce these costs further. However, integrating these modern technologies can be challenging due to the presence of legacy systems. Many manufacturers rely on outdated hardware and software, which complicates the implementation and requires extensive modifications to ensure compatibility. Additional IT solutions essential to updated plants include the latest in network infrastructure and Internet of Things (IoT) integration. These systems work hand-in-hand with the networks supporting IoT devices such as sensor equipment. These systems improve real-time tracking and implement the latest predictive maintenance to boost uptime at significant rates. Other essential IT solutions involve data analytics and reporting. Managed IT solution providers support manufacturing implementations of SAS or other custom dashboard systems to provide Key Performance Indicators (KPIs) that assist manufacturers in attaining improved throughput by identifying bottlenecks.
“We just recently brought on Brightworks Group as our IT consultant and partner. They are always timely, professional, positive, and willing to do the work to come up with a solution to any of your IT problems.” Mary Ladd
“I love working with Brightworks. Their responsiveness, knowledge, and commitment to their customers are an asset for any business, and I wholeheartedly recommend working with them.” Bee Mac.
“The BWG team is helpful at a moment’s notice when needed. In this time where technology is one of the most crucial parts of any business, especially with remote working requirements, it’s important to have a support crew that can get you through issues that may arise. BWG has been a trusted partner for many years, and we are glad they are on board.” Adam Owens
“After working with Doug Miller and his team at BWG for a number of years, putting out fires and keeping the trains running on time, we asked Doug if there was a better way. At that time, early 2019, Doug was exploring cloud-based solutions for engineering firms that he thought might just solve many of our issues for a price we could afford. As it turns out, it was a timely discussion. Over the course of the rest of 2019, we were introduced to Doug’s business partners at Avatara. Long story short, we made the switch from an on-premises IT solution to a cloud-based solution in early December 2019. This involved moving terabytes of data, all of our software, new laptops for access to virtual workstations in the cloud, and upgrades of our switches, routers, and access points in our half-dozen offices. We made the switch over a weekend and then worked with both BWG and Avatara over the course of the next three months, customizing our new system. That wasn’t easy, but we were changing just about everything related to IT, and everyone pulled in the same direction. And the absolute dumb luck good news was that we were ready when the pandemic hit us all hard in mid-March. And by ready, I mean our employees were able to work from home using their internet connections and perform CADD virtually without missing a beat! My thanks go to Doug, who had the foresight to propose such a solution, his team at BWG, our internal team working alongside BWG, as well as our new partners at Avatara. Well done to all.” Tom Mahon President, Schneider Geomatics.
“My experience with IT consulting/support providers has historically been characterized by unpredictable fees, high turnover in the technicians that provide support, and a general lack of understanding of our business and its culture using technology. The Brightworks business model is clearly different from other IT service providers, and they claimed to solve those common issues in their pitch to us. Since I began working with them several years ago, I can confidently say they have executed on that business model and provided a high level of service with a consistent team of individuals who have also spent time getting to know our business and how we use technology. Doug and his team are not only highly experienced and clearly understand the latest technology that supports our business, but are also personable and effective in translating technical jargon into concepts a non-technical business user can understand. I would highly recommend Brightworks to any company looking for a partner they can trust to manage their information technology.” Dan Rodgers
“We had lost faith in IT companies as a whole, but finding ourselves in the position to find another one, we received a recommendation to contact Brightworks. Brightworks comes to the table with this new concept that really helped us think about how we use technology in new ways. We enjoy working with Brightworks because they care about our success as a whole, not just the IT piece.” Teresa Simpson RL Turner Corporation.
“After having many experiences with various IT firms, we have been lucky to find a partner like Brightworks to enhance our team. They are very quick to respond to any IT need we have – big or small – and do so willingly and enthusiastically at any time of day. But most importantly, they have been a trusted leader when it comes to understanding how technology can best support our growth. They are an absolute pleasure to do business with. Our organization could not operate as efficiently or effectively without the support of everyone at Brightworks, and we are grateful for their partnership! ” Pam Francis Schott Design.
“Brightworks consistently delivers a high level of technical expertise and customer service, so we can focus on our core business. Brightworks is committed to efficiently resolving IT incidents, but more importantly, they help us eliminate the root cause.” Ed Balda Teays River Investments, LLC.
“I’ve been thoroughly impressed with the comprehensive and thorough service provided by Brightworks Group. From providing high-level strategic guidance to providing day-to-day support to my team, Brightworks excels at proactively crafting and implementing solutions that keep us focused on our business, and not IT issues. My vCIO, account manager, on-site technicians, and help desk experts all take the time to clearly explain the risks and benefits of each decision. I look forward to continuing to grow with Brightworks Group.” Greg Fulk COO, Valeo
What Are Managed IT Services for Manufacturing? Managed Information Technology Services is outsourced IT support from third-party providers. Such provider services include support that covers computer and network infrastructure, digital security, and strategic technology planning. Specific to manufacturing, these third-party providers offer IT solutions uniquely tuned to industry requirements. Common manufacturing challenges, such as production uptime, supply chain coordination, and regulatory compliance, are addressed with continual support. Services commonly associated with Managed IT range from continuous monitoring, cybersecurity concerns such as ransomware threats, general helpdesk support, cloud service management, and disaster recovery, including data backup and recovery. Additionally, support for software specific to manufacturing includes Enterprise Resource Planning (ERP) and Manufacturing Execution Systems (MES). These IT solutions act as a backbone for the continuous operation of production lines, compliance with a variety of standards, and real-time data tracking. Managed IT Services bridge the gap between physical and digital manufacturing processes. Such service providers meet contractual obligations with stated Service Level Agreements (SLA), which include metrics for Service Level Objectives (SLO) and Service Level Indicators (SLI). Moreover, such third-party IT Solution Providers may employ monitoring to improve User Experience (UX) with Digital Experience Monitoring (DEM), which can resolve chronic issues or predict and resolve problems before they are recognized.
Managed IT Services for Manufacturing: How Can They Benefit Companies? The advantages gained from the usage of Managed IT services for Manufacturing spread across integral facets of the business. Cost efficiencies and unexpected expenses to capital expenditures (CapEx), as well as operational expenditures (OpEx), are effectively reduced with fixed monthly fees and repair costs. Overall, IT budget requirements are often significantly reduced. Meanwhile, managed IT services for manufacturing offer improved access to all the latest technologies. Providers offer access to cutting-edge tools, including AI-driven predictive support and maintenance, as well as Internet of Things (IoT) associated with smart manufacturing. Such a benefit is provided without adding experts to staff or incurring sizable capital investments. Additionally, managed IT services help replace outdated systems with the latest technologies, ensuring operational efficiency and competitiveness. Overall, downtime is minimized as an additional benefit while maintaining productivity. Proactive monitoring often results in preemptive corrections coupled with rapid responses to issues such as server failures. Production continues unabated while avoiding exorbitant downtime costs per hour. The threat of cyberattacks is a constant concern in manufacturing. Enhanced security and compliance offer additional benefits to manufacturers. Even small and medium-sized manufacturers face higher risks with tighter budget constraints. Managed IT services offer improved coverage to firewalls, encryption, and regulatory adherence, suitable for any size manufacturer. Security is assured without in-house cost limits threatening production with unforeseen cybersecurity outages. Managed IT services also play a crucial role in security and risk management by implementing robust security protocols to protect against cyber threats. Furthermore, they ensure business continuity by maintaining stable operations despite potential disruptions.
What Are the Advantages of Using Managed IT Services for Manufacturing? Benefits from using third-party support with IT solutions for manufacturing include improved operational efficiency, streamlined supply chain management, improved data analytics (as well as decision-making), and facilitation of the latest industry integrations. Managed IT services providers work for their clients, specific to their needs. Because they are dedicated to IT support for clients, IT needs are unwaveringly met with real benefits. Effective project management within managed IT services assists in technology implementation and business process automation, ensuring efficiency and security. Repetitive tasks like inventory tracking or real-time monitoring produce measurable results critical for a lean manufacturing environment. Supply chain requirements for integration between suppliers, logistics, and production scheduling reduce delays to manufacturing processes. IT solutions for manufacturing also apply relevant tools to gain actionable insights into production data, as optimized forecasting demand or optimized resource allocation. Managed IT services also help reduce downtime by minimizing interruptions to production, enhancing operational efficiency. Manufacturing doesn’t remain static and changes with recent technologies under constant innovation and development. The latest smart manufacturing in the Fourth Industrial Revolution requires the implementation and support of relevant technology. Managed IT solutions can offer additional support and planning for devices that deliver services via the Internet of Things (IoT), even extending to robotics. A dedicated managed IT staff offering constant planning, monitoring, and support creates critical cost reductions without hiring personnel or incurring unnecessary hardware and software support contracts. Additionally, potentially expensive shadow IT implementations are removed with specified hardware and software tracking. Managed IT services offer solutions tailored to the specific needs of manufacturing businesses, addressing challenges such as legacy systems integration, data security, and employee resistance, thereby enhancing operational efficiency.
What IT Solutions are Essential for Manufacturing? Outside of the most common IT needs, manufacturers often rely heavily on Enterprise Resource Planning (ERP) and Material Requirements Planning (MRP) software. ERP implementations such as SAP or Oracle NetSuite integrate internal business processes. Managed Service Providers (MSPs) play a crucial role in modernizing these ERP systems, particularly through cloud solutions that improve integration, visibility, and security across business functions. Meanwhile, MRP software manages inventory and production scheduling. Both types of systems are integral for just-in-time manufacturing. Other essential IT solutions include cloud computing and remote access. Cloud platforms such as AWS and Azure enable scalable storage, shared application implementations, remote machinery monitoring, and collaboration between manufacturing facilities. These IT solutions reduce on-site costs for significant savings. Managed IT solutions reduce these costs further. However, integrating these modern technologies can be challenging due to the presence of legacy systems. Many manufacturers rely on outdated hardware and software, which complicates the implementation and requires extensive modifications to ensure compatibility. Additional IT solutions essential to updated plants include the latest in network infrastructure and Internet of Things (IoT) integration. These systems work hand-in-hand with the networks supporting IoT devices such as sensor equipment. These systems improve real-time tracking and implement the latest predictive maintenance to boost uptime at significant rates. Other essential IT solutions involve data analytics and reporting. Managed IT solution providers support manufacturing implementations of SAS or other custom dashboard systems to provide Key Performance Indicators (KPIs) that assist manufacturers in attaining improved throughput by identifying bottlenecks.
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