let us be your trusted partner get started BRIGHTWORKS GROUP Your Trusted Partner in Managed IT Services and Cybersecurity At Brightworks Group, we specialize in delivering exceptional Managed IT Services, Co-Managed IT Services, and Cybersecurity solutions across various industries, including Healthcare, Financial Services, Engineering, Distribution, Manufacturing, Oil & Gas, and Multi-Location Businesses. Our mission is to empower your business with cutting-edge technology solutions that drive growth and resilience. Decades of experience navigating evolving technological landscapes have armed us with deep insights and a strategic mindset. As trusted advisors, we align our operational approaches with your business objectives, ensuring security and technology are leveraged as strategic resources to propel your success. Brightworks Group is not just about managing IT; we’re about moving your business forward with strategic planning and proactive solutions that drive growth. Join us in transforming IT from a support function to a key enabler of your business excellence. Brightworks is a different MSP IT With a Human Touch Forget the faceless support desk. We’re a boutique IT partner that builds real relationships. Our team knows your team, and we speak your language—not just tech jargon. You’re never just a ticket number with us. Proactive, Not Reactive We don’t just put out fires—we help prevent them. Our strategic approach means we work closely with you to anticipate needs, reduce risk, and align IT with your business goals. Think of us as your IT partner, not just a fix-it crew. Expertise You Can Count On Whether you’re navigating intricate technical challenges or operating in a highly regulated industry, we bring the depth of knowledge and experience to guide you through it. You’re never alone when the stakes are high. Get Started Leadership Doug Miller CEO/CTO Doug Miller is a seasoned IT professional with nearly three decades of experience in the field. As the CEO of Brightworks Group LLC, he leads a team of skilled technology and business experts who specialize in providing top-notch technology and security operations consulting services. Doug’s career has spanned a variety of roles, from high-level engineering and consulting to executive responsibilities. His expertise covers a broad range of industries, including health care, manufacturing, e-commerce, financial services, and even industrial robotics. With a commitment to solving the complex puzzle of successful IT and Security operations, Doug and his team at Brightworks Group are dedicated to helping companies navigate the ever-evolving landscape of information technology. Whether it’s hands-on assistance with running IT, implementing a project, or providing strategic advice and guidance, Doug’s extensive background and expertise make him a valuable asset to any organization seeking to enhance its IT capabilities. Jayson Conley Chief Operating Officer In a tech landscape often dominated by introverted engineers, Jayson Conley stands out as the vibrant COO at Brightworks Group. His multifaceted role extends beyond traditional expectations, encompassing internal management, meticulous technical reviews, and client-focused account management. Jayson’s extroverted nature makes him the reliable face clients can count on, and his intrinsic passion drives him every day. Throughout his career at Brightworks and with other organizations, Jayson’s journey from music to IT has been unexpected yet rewarding. Outside of work, he’s a devoted family man and a self-proclaimed fitness junkie. Jason’s experience includes a 17 year stint as the IT Director of the Indiana Department of housing, making him our internal expert for public sector organizations. Ben Miller Chief Revenue Officer Ben Miller is an experienced executive in the tech industry with over 23 plus years leading organizations. His expertise lies in Sales, Marketing, Change Management, Operations, Branding and Go To Marketing strategies. He has served as SVP of sales and marketing and channels in several SaaS companies in CCaaS, UCaaS and Cybersecurity. Named 3 times as CRN Magazine Top 50 most influential and powerful leaders in the IT channel. Ian Miller Director of Engineering With over a decade of experience at Brightworks Group LLC, Ian Miller has been instrumental in shaping the company’s engineering landscape. As an Engineering Manager since April 2022, Ian has led his team through significant projects and innovations. His expertise is backed by a solid foundation as an Operations Engineer, a role he has excelled in for more than 10 years. Ian’s leadership was pivotal as an Operations Manager for three years, where he honed his skills in managing complex IT infrastructures. Ian is recognized for his contributions to virtualization and cybersecurity, particularly in adapting to the challenges of remote workforce management. His commitment to professional growth is evident in his active participation in industry events, such as the exclusive webinar with Timus on Security & Productivity with Remote Workforce. A well-respected member of the Carmel, Indiana tech community, Ian’s interests align with cutting-edge companies like Webroot and Scale Computing. His professional journey is a testament to his dedication to excellence and innovation in the field of IT engineering. From the People We love hearing from our customers! You’re the reason we’re here and the reason we do what we do. “We just recently brought on Brightworks Group as our IT consultant and partner. They are always timely, professional, positive, and willing to do the work to come up with a solution to any of your IT problems.” Mary Ladd “I love working with Brightworks. Their responsiveness, knowledge, and commitment to their customers are an asset for any business, and I wholeheartedly recommend working with them.” Bee Mac. “The BWG team is helpful at a moment’s notice when needed. In this time where technology is one of the most crucial parts of any business, especially with remote working requirements, it’s important to have a support crew that can get you through issues that may arise. BWG has been a trusted partner for many years, and we are glad they are on board.” Adam Owens “After working with Doug Miller and his team at BWG for a number of years, putting out fires and keeping the trains running on time, we asked Doug if there was a better way. At that time, early 2019, Doug was exploring cloud-based solutions for engineering firms that he thought might just solve many of our issues for a price we could afford. As it turns out, it was a timely discussion. Over the course of the rest of 2019, we were introduced to Doug’s business partners at Avatara. Long story short, we made the switch from an on-premises IT solution to a cloud-based solution in early December 2019. This involved moving terabytes of data, all of our software, new laptops for access to virtual workstations in the cloud, and upgrades of our switches, routers, and access points in our half-dozen offices. We made the switch over a weekend and then worked with both BWG and Avatara over the course of the next three months, customizing our new system. That wasn’t easy, but we were changing just about everything related to IT, and everyone pulled in the same direction. And the absolute dumb luck good news was that we were ready when the pandemic hit us all hard in mid-March. And by ready, I mean our employees were able to work from home using their internet connections and perform CADD virtually without missing a beat! My thanks go to Doug, who had the foresight to propose such a solution, his team at BWG, our internal team working alongside BWG, as well as our new partners at Avatara. Well done to all.” Tom Mahon President, Schneider Geomatics. “My experience with IT consulting/support providers has historically been characterized by unpredictable fees, high turnover in the technicians that provide support, and a general lack of understanding of our business and its culture using technology. The Brightworks business model is clearly different from other IT service providers, and they claimed to solve those common issues in their pitch to us. Since I began working with them several years ago, I can confidently say they have executed on that business model and provided a high level of service with a consistent team of individuals who have also spent time getting to know our business and how we use technology. Doug and his team are not only highly experienced and clearly understand the latest technology that supports our business, but are also personable and effective in translating technical jargon into concepts a non-technical business user can understand. I would highly recommend Brightworks to any company looking for a partner they can trust to manage their information technology.” Dan Rodgers “We had lost faith in IT companies as a whole, but finding ourselves in the position to find another one, we received a recommendation to contact Brightworks. Brightworks comes to the table with this new concept that really helped us think about how we use technology in new ways. We enjoy working with Brightworks because they care about our success as a whole, not just the IT piece.” Teresa Simpson RL Turner Corporation. “After having many experiences with various IT firms, we have been lucky to find a partner like Brightworks to enhance our team. They are very quick to respond to any IT need we have – big or small – and do so willingly and enthusiastically at any time of day. But most importantly, they have been a trusted leader when it comes to understanding how technology can best support our growth. They are an absolute pleasure to do business with. Our organization could not operate as efficiently or effectively without the support of everyone at Brightworks, and we are grateful for their partnership! ” Pam Francis Schott Design. “Brightworks consistently delivers a high level of technical expertise and customer service, so we can focus on our core business. Brightworks is committed to efficiently resolving IT incidents, but more importantly, they help us eliminate the root cause.” Ed Balda Teays River Investments, LLC. “I’ve been thoroughly impressed with the comprehensive and thorough service provided by Brightworks Group. From providing high-level strategic guidance to providing day-to-day support to my team, Brightworks excels at proactively crafting and implementing solutions that keep us focused on our business, and not IT issues. My vCIO, account manager, on-site technicians, and help desk experts all take the time to clearly explain the risks and benefits of each decision. I look forward to continuing to grow with Brightworks Group.” Greg Fulk COO, Valeo
“We just recently brought on Brightworks Group as our IT consultant and partner. They are always timely, professional, positive, and willing to do the work to come up with a solution to any of your IT problems.” Mary Ladd
“I love working with Brightworks. Their responsiveness, knowledge, and commitment to their customers are an asset for any business, and I wholeheartedly recommend working with them.” Bee Mac.
“The BWG team is helpful at a moment’s notice when needed. In this time where technology is one of the most crucial parts of any business, especially with remote working requirements, it’s important to have a support crew that can get you through issues that may arise. BWG has been a trusted partner for many years, and we are glad they are on board.” Adam Owens
“After working with Doug Miller and his team at BWG for a number of years, putting out fires and keeping the trains running on time, we asked Doug if there was a better way. At that time, early 2019, Doug was exploring cloud-based solutions for engineering firms that he thought might just solve many of our issues for a price we could afford. As it turns out, it was a timely discussion. Over the course of the rest of 2019, we were introduced to Doug’s business partners at Avatara. Long story short, we made the switch from an on-premises IT solution to a cloud-based solution in early December 2019. This involved moving terabytes of data, all of our software, new laptops for access to virtual workstations in the cloud, and upgrades of our switches, routers, and access points in our half-dozen offices. We made the switch over a weekend and then worked with both BWG and Avatara over the course of the next three months, customizing our new system. That wasn’t easy, but we were changing just about everything related to IT, and everyone pulled in the same direction. And the absolute dumb luck good news was that we were ready when the pandemic hit us all hard in mid-March. And by ready, I mean our employees were able to work from home using their internet connections and perform CADD virtually without missing a beat! My thanks go to Doug, who had the foresight to propose such a solution, his team at BWG, our internal team working alongside BWG, as well as our new partners at Avatara. Well done to all.” Tom Mahon President, Schneider Geomatics.
“My experience with IT consulting/support providers has historically been characterized by unpredictable fees, high turnover in the technicians that provide support, and a general lack of understanding of our business and its culture using technology. The Brightworks business model is clearly different from other IT service providers, and they claimed to solve those common issues in their pitch to us. Since I began working with them several years ago, I can confidently say they have executed on that business model and provided a high level of service with a consistent team of individuals who have also spent time getting to know our business and how we use technology. Doug and his team are not only highly experienced and clearly understand the latest technology that supports our business, but are also personable and effective in translating technical jargon into concepts a non-technical business user can understand. I would highly recommend Brightworks to any company looking for a partner they can trust to manage their information technology.” Dan Rodgers
“We had lost faith in IT companies as a whole, but finding ourselves in the position to find another one, we received a recommendation to contact Brightworks. Brightworks comes to the table with this new concept that really helped us think about how we use technology in new ways. We enjoy working with Brightworks because they care about our success as a whole, not just the IT piece.” Teresa Simpson RL Turner Corporation.
“After having many experiences with various IT firms, we have been lucky to find a partner like Brightworks to enhance our team. They are very quick to respond to any IT need we have – big or small – and do so willingly and enthusiastically at any time of day. But most importantly, they have been a trusted leader when it comes to understanding how technology can best support our growth. They are an absolute pleasure to do business with. Our organization could not operate as efficiently or effectively without the support of everyone at Brightworks, and we are grateful for their partnership! ” Pam Francis Schott Design.
“Brightworks consistently delivers a high level of technical expertise and customer service, so we can focus on our core business. Brightworks is committed to efficiently resolving IT incidents, but more importantly, they help us eliminate the root cause.” Ed Balda Teays River Investments, LLC.
“I’ve been thoroughly impressed with the comprehensive and thorough service provided by Brightworks Group. From providing high-level strategic guidance to providing day-to-day support to my team, Brightworks excels at proactively crafting and implementing solutions that keep us focused on our business, and not IT issues. My vCIO, account manager, on-site technicians, and help desk experts all take the time to clearly explain the risks and benefits of each decision. I look forward to continuing to grow with Brightworks Group.” Greg Fulk COO, Valeo
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