Collaborative Co-Managed IT Services get started Trusted By Co-Managed IT Services Overview Enhance your IT operations with Brightworks Group’s Co-Managed IT Services. Our collaborative approach empowers your existing IT team with expert support and advanced resources. Collaborative IT Partnership Work alongside our IT experts to complement and strengthen your current team’s skill set. We offer specialized knowledge and ongoing support, allowing you to tackle complex projects with confidence. Access to Advanced Tools Equip your team with industry-leading tools and technologies that drive productivity and efficiency. Our solutions provide the infrastructure needed for improved IT service delivery and performance. Strategic IT Consulting Benefit from periodic strategy sessions with our vCIO/vCISO to align IT operations with business goals. We provide comprehensive technology roadmaps that guide you through IT upgrades and optimizations. Security and Compliance Assurance Protect your IT environment with robust security measures and ensure adherence to industry best practices. Our experts conduct security assessments and provide remediation strategies to mitigate risks. Contact Us We deliver proactive IT solutions that help your business grow, scale, and stay ahead FacebookThis field is for validation purposes and should be left unchanged.Name First Last Email(Required) Company Name Brightworks Group Co-Managed IT Benefits Enhanced Expertise and Support Partner with Brightworks to supplement your existing IT team with specialized skills and knowledge. Our co-managed solutions provide access to industry-leading experts, enhancing your team’s capabilities and efficiency. Get Started Flexible and Scalable Solutions Experience flexible IT services that scale with your business needs. From project-based support to ongoing management, Brightworks offers adaptable solutions that grow alongside your company. Get Started Boosted Team Morale and Productivity Improve internal team morale by offloading routine tasks, allowing your IT staff to focus on strategic initiatives. Brightworks helps reduce burnout, leading to increased productivity and employee satisfaction. Get Started From the People We love hearing from our customers! You’re the reason we’re here and the reason we do what we do. “We just recently brought on Brightworks Group as our IT consultant and partner. They are always timely, professional, positive, and willing to do the work to come up with a solution to any of your IT problems.” Mary Ladd “I love working with Brightworks. Their responsiveness, knowledge, and commitment to their customers are an asset for any business, and I wholeheartedly recommend working with them.” Bee Mac. “The BWG team is helpful at a moment’s notice when needed. In this time where technology is one of the most crucial parts of any business, especially with remote working requirements, it’s important to have a support crew that can get you through issues that may arise. BWG has been a trusted partner for many years, and we are glad they are on board.” Adam Owens “After working with Doug Miller and his team at BWG for a number of years, putting out fires and keeping the trains running on time, we asked Doug if there was a better way. At that time, early 2019, Doug was exploring cloud-based solutions for engineering firms that he thought might just solve many of our issues for a price we could afford. As it turns out, it was a timely discussion. Over the course of the rest of 2019, we were introduced to Doug’s business partners at Avatara. Long story short, we made the switch from an on-premises IT solution to a cloud-based solution in early December 2019. This involved moving terabytes of data, all of our software, new laptops for access to virtual workstations in the cloud, and upgrades of our switches, routers, and access points in our half-dozen offices. We made the switch over a weekend and then worked with both BWG and Avatara over the course of the next three months, customizing our new system. That wasn’t easy, but we were changing just about everything related to IT, and everyone pulled in the same direction. And the absolute dumb luck good news was that we were ready when the pandemic hit us all hard in mid-March. And by ready, I mean our employees were able to work from home using their internet connections and perform CADD virtually without missing a beat! My thanks go to Doug, who had the foresight to propose such a solution, his team at BWG, our internal team working alongside BWG, as well as our new partners at Avatara. Well done to all.” Tom Mahon President, Schneider Geomatics. “My experience with IT consulting/support providers has historically been characterized by unpredictable fees, high turnover in the technicians that provide support, and a general lack of understanding of our business and its culture using technology. The Brightworks business model is clearly different from other IT service providers, and they claimed to solve those common issues in their pitch to us. Since I began working with them several years ago, I can confidently say they have executed on that business model and provided a high level of service with a consistent team of individuals who have also spent time getting to know our business and how we use technology. Doug and his team are not only highly experienced and clearly understand the latest technology that supports our business, but are also personable and effective in translating technical jargon into concepts a non-technical business user can understand. I would highly recommend Brightworks to any company looking for a partner they can trust to manage their information technology.” Dan Rodgers “We had lost faith in IT companies as a whole, but finding ourselves in the position to find another one, we received a recommendation to contact Brightworks. Brightworks comes to the table with this new concept that really helped us think about how we use technology in new ways. We enjoy working with Brightworks because they care about our success as a whole, not just the IT piece.” Teresa Simpson RL Turner Corporation. “After having many experiences with various IT firms, we have been lucky to find a partner like Brightworks to enhance our team. They are very quick to respond to any IT need we have – big or small – and do so willingly and enthusiastically at any time of day. But most importantly, they have been a trusted leader when it comes to understanding how technology can best support our growth. They are an absolute pleasure to do business with. Our organization could not operate as efficiently or effectively without the support of everyone at Brightworks, and we are grateful for their partnership! ” Pam Francis Schott Design. “Brightworks consistently delivers a high level of technical expertise and customer service, so we can focus on our core business. Brightworks is committed to efficiently resolving IT incidents, but more importantly, they help us eliminate the root cause.” Ed Balda Teays River Investments, LLC. “I’ve been thoroughly impressed with the comprehensive and thorough service provided by Brightworks Group. From providing high-level strategic guidance to providing day-to-day support to my team, Brightworks excels at proactively crafting and implementing solutions that keep us focused on our business, and not IT issues. My vCIO, account manager, on-site technicians, and help desk experts all take the time to clearly explain the risks and benefits of each decision. I look forward to continuing to grow with Brightworks Group.” Greg Fulk COO, Valeo Lorem Ipsum Downloadable Guide Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt URLThis field is for validation purposes and should be left unchanged.Email(Required) Frequently Asked Questions What Are Collaborative Co-Managed IT Services? Collaborative co-managed IT services give your internal IT team an outside partner that shares the work of running and improving your technology. In this co-managed IT model, your staff keeps ownership of strategy and the user-facing work they know well, while the provider adds specialized skills, tools, and extra capacity. The collaborative part is what makes it work: both teams operate side by side with defined roles and shared visibility instead of in separate silos that rarely talk. The result is one IT function with more depth, not two groups working around each other. How Is Co-Managed IT Different From Fully Managed IT Services? Fully managed IT hands most or all of your IT operations to an outside provider, while a shared model keeps your internal team in place and lets you decide what to hand off. The choice between co-managed IT vs managed IT comes down to control: who owns which systems, who makes the calls, and who answers for the results. Organizations with no IT staff often lean toward fully managed support. If you already have capable people and need more depth in specific areas, sharing the load adds that depth without giving up the knowledge and authority your team has built. When Does a Company Need Co-Managed IT Support? A company needs co-managed IT when its internal team has the right people but not enough hours, skills, or backup to cover everything. The clearest sign is a team that spends most of its week on tickets and rarely gets to projects or planning. Other triggers include gaps in specialized areas like cybersecurity, cloud, or compliance, and upcoming work such as a cloud migration, office move, or infrastructure upgrade. Redundancy is another reason. When one or two people hold most of your system knowledge, internal IT team support from an outside bench keeps vacations, sick days, and turnover from stalling operations. Will a Co-Managed IT Provider Replace My Internal IT Staff? No. Co-managed IT is built to support your internal IT staff, not replace them. Your people keep their roles, their autonomy, and the institutional knowledge that no outside provider can replicate quickly. The arrangement works like IT staff augmentation with a full bench behind it: instead of hiring one more generalist, your team gains access to specialists, tools, and added capacity when they need it. That frees your staff to focus on higher-value work tied to business goals. How Are Responsibilities Divided Between an Internal IT Team and a Co-Managed IT Provider? Responsibilities are defined up front and documented, so both teams know who owns each system, task, and escalation. A common split leaves strategic functions and user-facing work with your internal team, while the co-managed IT provider supports complex areas like cybersecurity, cloud migration, infrastructure upgrades, and regulatory compliance. The split is not fixed. Regular strategy sessions with a virtual chief information officer (vCIO) let both sides review what is working and shift responsibilities as priorities change. Clear ownership is what prevents overlap, dropped tasks, and finger-pointing between teams. Does Co-Managed IT Include Cybersecurity and Compliance Support? Yes, cybersecurity and compliance support are a core part of a well-built co-managed engagement. Security assessments show where your environment stands today, and remediation planning lays out what to fix and in what order. A virtual chief information security officer (vCISO) adds strategic guidance, helping your team work through compliance requirements in regulated industries like healthcare, financial services, and legal. Your internal staff also gains access to security tools and processes, such as endpoint detection, phishing prevention, and penetration testing, that are hard for a small team to maintain on its own. What Should I Look for in a Co-Managed IT Provider? Look for a partner that defines roles clearly and communicates openly with your internal team from the start. Depth matters too: the right fit brings expertise across security, cloud, and infrastructure, plus vCIO guidance that ties technology decisions to business goals. Ask whether you will work with a consistent group of technicians who learn your environment over time rather than a rotating queue. Local presence counts when a problem needs hands on a device. Brightworks is based in Carmel, Indiana, and offers on-site support alongside remote help. What Happens During Co-Managed IT Onboarding? Onboarding starts with an assessment of your current environment against established standards, so both teams begin with the same picture of what is in place. Brightworks measures environments against more than 200 technology assessment standards. From there, both teams document roles, system access, and escalation paths before any work begins, which matters most when you are moving from another provider. The goal is a smooth handoff that keeps day-to-day operations running without disruption while the new arrangement takes shape. How Much Do Co-Managed IT Services Cost? The cost of co-managed IT services depends on scope: which functions you share, how many users and devices you support, and whether you have projects planned. Because the model is flexible, you pay for the services your team needs and adjust as the organization grows or priorities change. Many organizations weigh that cost against the full expense of hiring specialized staff, including salary, benefits, recruiting, and training. A single hire adds one skill set, while a co-managed arrangement provides access to several.
“We just recently brought on Brightworks Group as our IT consultant and partner. They are always timely, professional, positive, and willing to do the work to come up with a solution to any of your IT problems.” Mary Ladd
“I love working with Brightworks. Their responsiveness, knowledge, and commitment to their customers are an asset for any business, and I wholeheartedly recommend working with them.” Bee Mac.
“The BWG team is helpful at a moment’s notice when needed. In this time where technology is one of the most crucial parts of any business, especially with remote working requirements, it’s important to have a support crew that can get you through issues that may arise. BWG has been a trusted partner for many years, and we are glad they are on board.” Adam Owens
“After working with Doug Miller and his team at BWG for a number of years, putting out fires and keeping the trains running on time, we asked Doug if there was a better way. At that time, early 2019, Doug was exploring cloud-based solutions for engineering firms that he thought might just solve many of our issues for a price we could afford. As it turns out, it was a timely discussion. Over the course of the rest of 2019, we were introduced to Doug’s business partners at Avatara. Long story short, we made the switch from an on-premises IT solution to a cloud-based solution in early December 2019. This involved moving terabytes of data, all of our software, new laptops for access to virtual workstations in the cloud, and upgrades of our switches, routers, and access points in our half-dozen offices. We made the switch over a weekend and then worked with both BWG and Avatara over the course of the next three months, customizing our new system. That wasn’t easy, but we were changing just about everything related to IT, and everyone pulled in the same direction. And the absolute dumb luck good news was that we were ready when the pandemic hit us all hard in mid-March. And by ready, I mean our employees were able to work from home using their internet connections and perform CADD virtually without missing a beat! My thanks go to Doug, who had the foresight to propose such a solution, his team at BWG, our internal team working alongside BWG, as well as our new partners at Avatara. Well done to all.” Tom Mahon President, Schneider Geomatics.
“My experience with IT consulting/support providers has historically been characterized by unpredictable fees, high turnover in the technicians that provide support, and a general lack of understanding of our business and its culture using technology. The Brightworks business model is clearly different from other IT service providers, and they claimed to solve those common issues in their pitch to us. Since I began working with them several years ago, I can confidently say they have executed on that business model and provided a high level of service with a consistent team of individuals who have also spent time getting to know our business and how we use technology. Doug and his team are not only highly experienced and clearly understand the latest technology that supports our business, but are also personable and effective in translating technical jargon into concepts a non-technical business user can understand. I would highly recommend Brightworks to any company looking for a partner they can trust to manage their information technology.” Dan Rodgers
“We had lost faith in IT companies as a whole, but finding ourselves in the position to find another one, we received a recommendation to contact Brightworks. Brightworks comes to the table with this new concept that really helped us think about how we use technology in new ways. We enjoy working with Brightworks because they care about our success as a whole, not just the IT piece.” Teresa Simpson RL Turner Corporation.
“After having many experiences with various IT firms, we have been lucky to find a partner like Brightworks to enhance our team. They are very quick to respond to any IT need we have – big or small – and do so willingly and enthusiastically at any time of day. But most importantly, they have been a trusted leader when it comes to understanding how technology can best support our growth. They are an absolute pleasure to do business with. Our organization could not operate as efficiently or effectively without the support of everyone at Brightworks, and we are grateful for their partnership! ” Pam Francis Schott Design.
“Brightworks consistently delivers a high level of technical expertise and customer service, so we can focus on our core business. Brightworks is committed to efficiently resolving IT incidents, but more importantly, they help us eliminate the root cause.” Ed Balda Teays River Investments, LLC.
“I’ve been thoroughly impressed with the comprehensive and thorough service provided by Brightworks Group. From providing high-level strategic guidance to providing day-to-day support to my team, Brightworks excels at proactively crafting and implementing solutions that keep us focused on our business, and not IT issues. My vCIO, account manager, on-site technicians, and help desk experts all take the time to clearly explain the risks and benefits of each decision. I look forward to continuing to grow with Brightworks Group.” Greg Fulk COO, Valeo
What Are Collaborative Co-Managed IT Services? Collaborative co-managed IT services give your internal IT team an outside partner that shares the work of running and improving your technology. In this co-managed IT model, your staff keeps ownership of strategy and the user-facing work they know well, while the provider adds specialized skills, tools, and extra capacity. The collaborative part is what makes it work: both teams operate side by side with defined roles and shared visibility instead of in separate silos that rarely talk. The result is one IT function with more depth, not two groups working around each other.
How Is Co-Managed IT Different From Fully Managed IT Services? Fully managed IT hands most or all of your IT operations to an outside provider, while a shared model keeps your internal team in place and lets you decide what to hand off. The choice between co-managed IT vs managed IT comes down to control: who owns which systems, who makes the calls, and who answers for the results. Organizations with no IT staff often lean toward fully managed support. If you already have capable people and need more depth in specific areas, sharing the load adds that depth without giving up the knowledge and authority your team has built.
When Does a Company Need Co-Managed IT Support? A company needs co-managed IT when its internal team has the right people but not enough hours, skills, or backup to cover everything. The clearest sign is a team that spends most of its week on tickets and rarely gets to projects or planning. Other triggers include gaps in specialized areas like cybersecurity, cloud, or compliance, and upcoming work such as a cloud migration, office move, or infrastructure upgrade. Redundancy is another reason. When one or two people hold most of your system knowledge, internal IT team support from an outside bench keeps vacations, sick days, and turnover from stalling operations.
Will a Co-Managed IT Provider Replace My Internal IT Staff? No. Co-managed IT is built to support your internal IT staff, not replace them. Your people keep their roles, their autonomy, and the institutional knowledge that no outside provider can replicate quickly. The arrangement works like IT staff augmentation with a full bench behind it: instead of hiring one more generalist, your team gains access to specialists, tools, and added capacity when they need it. That frees your staff to focus on higher-value work tied to business goals.
How Are Responsibilities Divided Between an Internal IT Team and a Co-Managed IT Provider? Responsibilities are defined up front and documented, so both teams know who owns each system, task, and escalation. A common split leaves strategic functions and user-facing work with your internal team, while the co-managed IT provider supports complex areas like cybersecurity, cloud migration, infrastructure upgrades, and regulatory compliance. The split is not fixed. Regular strategy sessions with a virtual chief information officer (vCIO) let both sides review what is working and shift responsibilities as priorities change. Clear ownership is what prevents overlap, dropped tasks, and finger-pointing between teams.
Does Co-Managed IT Include Cybersecurity and Compliance Support? Yes, cybersecurity and compliance support are a core part of a well-built co-managed engagement. Security assessments show where your environment stands today, and remediation planning lays out what to fix and in what order. A virtual chief information security officer (vCISO) adds strategic guidance, helping your team work through compliance requirements in regulated industries like healthcare, financial services, and legal. Your internal staff also gains access to security tools and processes, such as endpoint detection, phishing prevention, and penetration testing, that are hard for a small team to maintain on its own.
What Should I Look for in a Co-Managed IT Provider? Look for a partner that defines roles clearly and communicates openly with your internal team from the start. Depth matters too: the right fit brings expertise across security, cloud, and infrastructure, plus vCIO guidance that ties technology decisions to business goals. Ask whether you will work with a consistent group of technicians who learn your environment over time rather than a rotating queue. Local presence counts when a problem needs hands on a device. Brightworks is based in Carmel, Indiana, and offers on-site support alongside remote help.
What Happens During Co-Managed IT Onboarding? Onboarding starts with an assessment of your current environment against established standards, so both teams begin with the same picture of what is in place. Brightworks measures environments against more than 200 technology assessment standards. From there, both teams document roles, system access, and escalation paths before any work begins, which matters most when you are moving from another provider. The goal is a smooth handoff that keeps day-to-day operations running without disruption while the new arrangement takes shape.
How Much Do Co-Managed IT Services Cost? The cost of co-managed IT services depends on scope: which functions you share, how many users and devices you support, and whether you have projects planned. Because the model is flexible, you pay for the services your team needs and adjust as the organization grows or priorities change. Many organizations weigh that cost against the full expense of hiring specialized staff, including salary, benefits, recruiting, and training. A single hire adds one skill set, while a co-managed arrangement provides access to several.
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