Your small or medium-sized business needs technology, but technology isn’t your business. With ITWorks you get predictable results from your business technology without having to be concerned with staffing, making purchasing decisions, dealing with vendors, or worrying about upgrades. We’ll handle the complicated stuff so you can get on with your business.

Predictable technology results depend on predictable technology behavior. It’s tough to predict behavior that isn’t consistently and reliably monitored. While there are all kinds of IT monitoring systems available today, some even free, these systems often aren’t effective. Configuring and tuning a monitoring system to provide useful, actionable alerts and not a bunch of “noise” is complicated and time consuming. “Noisy” alerting systems swamp already overtaxed NOC teams with useless information that they learn to ignore…along with potentially vital alerts that need action. The Brightworks Group has configured, tuned, and maintains monitoring for dozens of customers and thousands of devices – far more than most NOC teams will ever be exposed to. Through this experience, our managed monitoring service can provide your technology operations people with the timely, relevant information they need to handle problems early, reducing or eliminating technology-related interruptions in your business.

More and more companies are “getting out of the server owning business” and we think that’s a good thing! In many cases it makes no more sense for a business to own it’s own servers than it does for them to own their own electrical plant. That doesn’t mean that commodity, shared cloud hosting is the right decision for every business, though. The Brightworks Group offers dedicated, managed cloud hosting for both servers and virtual desktop infrastructure. If your needs are more complex than shared hosting can support or you have special compliance, security, or management needs, the Brightworks Cloud can help.

Your IT staff can produce better outcomes for your business by focusing on strategic projects and not being bogged down in the day-to-day support issues. Our decades of IT operations and support experience mean that we can manage your Help Desk or Network Operations Center needs: addressing tickets, providing monitoring, and keeping things running so your staff can focus on the big picture your business needs.

Network security breaches cost businesses billions of dollars every year. Despite this, many  businesses don’t practice good network security due to complexity and expense. Instead, they hope that they’ll be lucky or that their business will be obscure enough to avoid becoming a target. You don’t have to trust to luck and hope that your business won’t be the subject of a potentially crippling data breach. The Brightworks Group can help you by implementing and operating a constantly monitored multi-layered information security program. Let us help you get the piece of mind that comes from an actively managed, affordable set of managed security solutions.

Managing servers in even a small datacenter requires skills and knowledge not every IT generalist can provide. Data center operations encompasses much more than just responding to trouble tickets and trying to keep systems patched. If you need true predictable results from a reliably run data center, our decades of experience in data center design and operation can make that happen. From network operations, monitoring, security, change management and patching to vendor and environmental management we can help.

Running an effective, efficient IT operation that delivers predictable business outcomes is complex. We can help you find the right combination of services, processes, procedures and people to help you create a World Class organization.

Keeping up with compliance requirements can be a chore. Brightworks can help you prepare for audits with our compliance tracking tools and by helping you implement compliance-oriented operating processes and procedure.

Virtualization means a lot more today than just creating some virtual servers on a hypervisor. Traditional virtualization approaches are being replaced by hyperconvergence, hybrid environments, and cloud hosting. Brightworks has worked with all of these and our engineers are on the cutting edge of virtualization technology. Let us help you design and implement the right virtualization solution for your business.

In an era of cloud, Software-As-A-Service and remote workforces, your network is the key to reliable IT service delivery. At Brightworks we’ve been designing and implementing networks since there have been networks. Whether your networking needs are large or small, LAN, WLAN, or WAN, Brightworks can help you build and operate a network that provides you with predictable results.

A solid technology strategy for your business is the key to moving from a reactive to a proactive IT approach that delivers business value. Brightworks helps you not only develop your strategy, but helps you put the tools in place for ongoing strategy evaluation and modification.

Keeping your IT secure is a full-time task these days. In addition to working with you to fix existing security vulnerabilities and implement good security procedures, Brightworks can conduct on-demand or recurring security vulnerability audits of your network.

One thing is certain – your business needs to store more data than ever today, and there’s no end in site. Brightworks has decades of experience helping organizations select and implement data storage systems. We’ll help you implement the right storage at the right price for your application. We can also help you develop a storage strategy and approach that makes the most of your resources for the future.

Developing the design for an infrastructure project that is both cost-effective and meets your business and technology needs requires a comprehensive knowledge of not just how specific technologies work, but what options are available. The combination of our engineering expertise and strong, diverse partner relationships allows our Design Desk to help you create world-class infrastructure designs.

Brightworks specializes in IT Help Desk and support – and we know how to staff your IT support function. Let us help you deliver best-in-class IT support by helping you with best-in-class support staff. Whether you need contractors or full-time staff, we can help you find the best.

Effective technology leadership in foundational to having a technology team that meets your business needs. At Brightworks, we understand how and where to find the technology leaders your business needs. We can help you with all your technology leadership needs, from Virtual CIOs to permanent placement technology executives, for organizations of any size.

Big projects need good support staff at go-live to help make the process go smoothly. Brightworks can provide you with a temporary, project specific support team either on-site or remotely for a specific period when your new application or project goes live.