Getting Ahead of the Problem

Oct 9, 2014 | Our Industry

NPR recently reported on the various crises faced so far by the Obama administration, and their failure (in the words of former Clinton advisor Bill Galston) to get “ahead of the curve“ on problems (read the full piece here). While the white house has been praised for their responsiveness to issues, it begs the question: is it better to be good at clean up, or preventing a mess in the first place?

When it comes to technology (and I would argue just about everything else), there’s no question where the answer lies. A good backup system is important, but knowing your storage is failing before it actually does saves time, money, and frustration. Would you rather walk into the office with none of your services (email, file sharing, printing, crucial applications) working, or be notified by your IT team before you even set foot in the door that there’s an issue, and its being addressed?

At Brightworks, we’ve seen the impact this kind of service can have. Our customers tell us all the time how they appreciate knowing from us, rather than a cryptic error message on their screen, an issue has occurred, but its been taken care of. It gives them a chance to plan around unforeseen outages, or avoid them all together. Sure, we’re not quarantining Ebola, or managing a national healthcare website, but when its your email and calendar that aren’t working, or that crucial document you need for an upcoming meeting, the urgency feels the same.

That’s why we’re behind the scenes, using the latest and the greatest in monitoring solutions to be sure symptoms show up on our radar before they disrupt your day. We’re always on the lookout for better ways to track how our customers are using their technology, and any weak links in the data chain. The reality is, systems fail, and hardware dies, but that shouldn’t stop you from doing business.