Technical Operations/Expanded Service Desk

Technical Operations/Expanded Service Desk

Our service desk has always been our first point of contact with many of our customers which is monitored by our technical operations team. The monitoring and troubleshooting performed by this team is how most of our customers know us. What does this team do? The...
“E” for Effort

“E” for Effort

How can technology strategy be compared to grade school? Let me tell you. Because my birthday is in late September, I was always in a weird place in terms of my grade level in school. Rather than waiting a year to start first grade, my parents sent me to a special,...