The difference between good and bad automation

When I talk to people about the business we’re in, I’m often asked “what verticals do you serve?” That’s a tricky question for us, because our primary interest isn’t in particular industries per se, but rather in a particular type...
“E” for Effort

“E” for Effort

How can technology strategy be compared to grade school? Let me tell you. Because my birthday is in late September, I was always in a weird place in terms of my grade level in school. Rather than waiting a year to start first grade, my parents sent me to a special,...