Put Out the IT Fires For Good

In some contexts, you can’t beat a fire. Looking for date night ambiance? Build a fire. Nervous that wolves might crash your backyard campout? Build a fire. Craving s’mores, but know from experience that putting graham crackers in the microwave makes them all weird?...

Long-term ROI

Does Your IT Support Have Skin in the Game? Most IT support looks alike: patches, fixes, help desk tickets, long-term contracts. Is there any incentive to solve problems at the root quickly, the first time? Not really. How about to provide individual IT solutions?...

Getting Ahead of the Problem

NPR recently reported on the various crises faced so far by the Obama administration, and their failure (in the words of former Clinton advisor Bill Galston) to get “ahead of the curve“ on problems (read the full piece here). While the white house has been...

Human-focused IT

Chances are, your employees are not robots, because—in spite of what Saturday morning cartoons might lead you to believe—it turns out that today’s knowledge workers aren’t made of technology, they just use a lot of it. Each of your non-robot employees probably uses a...